Terms and Conditions

Effective date: 19 January 2026

These Terms and Conditions (“Terms”) apply to:
(a) your use of the CheckConnect website; and
(b) any services provided by Bridgent Holdings Pty Ltd (ABN 91 692 868 170) trading as CheckConnect (“CheckConnect”, “we”, “us”, “our”).

By using our website or purchasing our services, you agree to these Terms.

1. Definitions

• Services means the service-based work we provide (e.g., local attendance, facilitation, observation and reporting).

• Booking means a scheduled service engagement arranged with you.

• Disbursements means third-party costs paid or committed on your behalf (e.g., parking, tolls, rideshare, courier, venue fees).

• Quote/Invoice means the pricing and scope document we issue for the Booking.

2. Website use

You agree not to misuse the website (including attempting to interfere with its security or operation) and not to copy or republish our website content except where permitted by law.

3. Quotes, scope and acceptance

3.1 Quotes describe the scope, assumptions, deliverables, timing, pricing, and any special conditions.
3.2 A Booking is accepted when we confirm it in writing and full payment has been received, unless we agree otherwise in writing.
3.3 If your instructions or the situation on-site changes, we may need to vary scope, timing, or fees. We’ll tell you as soon as practical.

4. Service standard and limits of what we provide

4.1 We will provide the Services with due care and skill and in accordance with the agreed scope.
4.2 Our Services are observational and practical in nature. We report what we can reasonably observe or obtain at the time.
4.3 We do not guarantee outcomes that depend on third parties (including suppliers, venues, site staff, or other external parties), access permissions, or events outside our control.

5. Client responsibilities

You agree to:

• provide accurate, complete instructions and contact details;

• ensure you have authority/permission for us to attend any location and (where applicable) capture photos or notes as part of the deliverable;

• not request us to do anything unlawful, unsafe, or that would breach third-party rules (including site policies).

6. Fees, disbursements and payment

6.1 Prices are in AUD unless stated otherwise.
6.2 Disbursements may be charged in addition to service fees (or included where stated in your Quote/Invoice).
6.3 Where a third party requires payment/commitment in advance (e.g., venue fee), you authorise us to incur that Disbursement as needed to perform the Services.

7. Bookings, cancellations and refunds

Bookings, cancellations and refunds are governed by our Bookings, Cancellations & Refunds Policy, which forms part of these Terms. If there is any inconsistency, the Quote/Invoice and the Bookings Policy prevail for that Booking.

8. Delays and Force Majeure (events outside our control)

We are not liable for any failure or delay in performing the Services caused by events outside our reasonable control, including roadworks, traffic incidents, accidents, extreme weather, natural disasters, fire, flood, power/internet outages, strikes or industrial action, acts of government, public health orders, civil unrest, site/supplier closures, security restrictions, or transport disruption.
Where this occurs, we may reschedule the Booking or adjust delivery timeframes. You remain responsible for non-recoverable Disbursements already incurred.

9. Confidentiality

We will treat information you provide as confidential and use it only to perform the Services and manage the relationship, except where disclosure is required by law or to service providers assisting us (e.g., booking/payment/IT).

10. Intellectual property in deliverables

Unless stated otherwise:

• we own the intellectual property in our templates, frameworks, and work methods; and

• you receive a non-exclusive licence to use the deliverables provided to you for your internal business purposes.

11. Liability (important)

11.1 Nothing in these Terms excludes or limits consumer guarantees or other rights that cannot be excluded under the Australian Consumer Law.
11.2 To the maximum extent permitted by law, we are not liable for indirect or consequential loss (e.g., lost profits, lost opportunity) arising from the Services or website use.
11.3 To the maximum extent permitted by law, our total liability for a Booking is limited to the amount you paid for the Services for that Booking.

12. Third-party links and content

We may link to third-party websites or resources. We are not responsible for their content, availability, or practices.

13. Changes to these Terms

We may update these Terms from time to time by publishing an updated version on our website. Changes apply from the effective date shown.

14. Governing law

These Terms are governed by the laws of Queensland, Australia and the parties submit to the non-exclusive jurisdiction of Queensland courts.

Contact: customerservice@checkconnect.com.au