Bookings, Cancellations & Refund Policy

Effective date: 19 Janunary 2026

This policy applies to service bookings with Bridgent Holdings Pty Ltd (ABN 91 692 868 170) trading as CheckConnect.

1. Booking confirmation & payment

• A Booking is only confirmed once full payment has been received, unless we agree otherwise in writing.

• Work does not commence until full payment has been received.

2. Full refunds

A full refund of prepaid service fees will be provided when any of the following applies:

1. You cancel more than 72 hours before the scheduled start time and no non-recoverable Disbursements have been incurred (see section 5).

2. We cancel the Booking before work commences (recoverable Disbursements refunded where recoverable).

3. We cannot deliver the booked service due to reasons within our control and cannot offer a suitable reschedule within a reasonable timeframe.

4. You are entitled to a remedy under the Australian Consumer Law.

3. Late cancellations (within 72 hours)

If you cancel within 72 hours of the scheduled start time, a late cancellation fee will apply as set out in your Quote/Invoice.
This fee is intended to reflect time reserved, scheduling/administration, and costs reasonably incurred due to late cancellation.

4. When work is considered “commenced”

Work commences only after full payment has been received and we begin booking-specific activity, which may include:

• planning or preparation specific to your Booking;

• coordination/confirmations with third parties;

• travel commencement (where travel forms part of the Booking); or

• attending the site/appointment and preparing the report.

5. Disbursements (third-party costs)

Disbursements include (without limitation) parking, tolls, rideshare/taxi, courier/postage, booking/entry fees, and similar third-party charges.

• Non-recoverable Disbursements are not refundable.

• Recoverable Disbursements will be refunded once recovered from the third party.

6. Access issues and delays outside our control (including Force Majeure)

If we are unable to proceed or complete the service due to factors outside our control (e.g., incorrect details, access refused, supplier unavailable, site closure, security restrictions, incomplete instructions), we may retain or charge fees in line with the Quote/Invoice to reflect time reserved/work performed and Disbursements incurred.

We are not responsible for delays caused by events beyond our reasonable control, including roadworks, traffic incidents, accidents, extreme weather, natural disasters, fire, flood, power/internet outages, strikes, acts of government, public health orders, civil unrest, or transport disruption. Where delays materially affect delivery, we may reschedule or adjust timeframes and will keep you informed.

7. Change of mind

We do not provide refunds for change of mind, except where required by law or expressly stated in your Quote/Invoice.

8. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law, including consumer guarantees that apply to services.

9. Refund method, currency, FX and bank fees (including overseas payments)

• All prices are in AUD unless stated otherwise.

• Approved refunds are processed in AUD only and returned to the original payment method/account where possible.

• We cannot refund differences caused by exchange rates, foreign currency conversion, intermediary bank charges, or fees charged by your bank/payment provider. Any such fees remain your responsibility.

10. How to cancel or request a refund

Email customerservice@checkconnect.com.au with your Booking details and scheduled start time.